Travel with Special Assistance
Dedicated support for
comfortable journeys
Travel with Special Assistance
Find accessibility services, assistance options, and support facilities to ensure a comfortable and seamless airport experience.
Select what type of traveller you are to personalize your journey
I AM ARRIVING
I AM DEPARTING
arriving
Arriving at Alluri Sitarama Raju International Airport
Getting off the aircraft
Under DGCA guidelines, passengers requiring assistance are deplaned last. Stay seated after landing and cabin crew will come to you once the aisle has cleared.
Receiving your mobility aid
Manual wheelchairs are returned at the aircraft door. Please inspect your wheelchair before leaving the jet bridge.
Assistance on arrival
Airport assistance staff, briefed on your requirements by the airline, will meet you at the aircraft door and accompany you through to your transport.
arriving
Collecting Your Baggage
At the belt
Assistance staff will help you to collect your checked bags from the belt. Bag not arrived? Staff will report to the airline baggage desk on your behalf before you exit
Customs Clearance
After collecting your baggage, proceed through Customs before exiting the airport. Use the Green Channel if you have nothing to declare, or the Red Channel if you are carrying dutiable or declarable goods.
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Need Assistance?
Wheelchair Support
Wheelchair assistance is available from the aircraft door through the terminal to transport. Please call + 91-8922262000 to pre-arrange before travel for guaranteed availability
Meet & Greet
Dedicated staff escort you from aircraft door to transport or waiting companion. Please call + 91-8922262000 to pre-arrange before travel for guaranteed availability
Tactile pathways
Tactile pathways are available throughout the terminal for visually impaired passengers. Step-free access is available across all terminal levels via accessible lifts
Comfort Facilities
Accessible seating, restrooms, and medical support are available throughout the arrivals area.
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Explore the Airport
Dining & shopping
Food, beverages, and retail available in the arrivals area — cards and UPI accepted
Pharmacy
Essential medicines and healthcare products available at the airport pharmacy
ATM
Cash withdrawal facilities are available in the airport forecourt.
Medical support
First aid staff are available throughout the terminal, inform your escort if medical support is required
arriving
Leaving the Airport
Accessible Transport
Dedicated accessible pick-up zones are available outside the terminal for passengers requiring mobility support.
Transport Options
Assistance staff escort you to your pre-arranged vehicle, accessible taxi bay, or arrivals meeting point
Meeting your companion
Non-travelling companions may wait at the designated meeting point in the arrivals hall. Assistance staff will escort you there if required.
departing
Request assistance before you travel
Notify your airline
Request assistance with your airline during booking so they can arrange support for seating, boarding, and onboard needs in advance.
Travelling with a Carer / Companion
Inform your airline in advance if you are travelling with a companion so seating and boarding assistance can be arranged. If a companion is unable to accompany you, airport assistance staff can provide support throughout your journey.
Additional Support
Passengers requiring non-visible assistance can request support from their airline in advance. Call + 91-8922262000 for assistance
departing
Before you reach the airport
Arrival Support Confirmation
If assistance has been pre-booked, confirm arrangements with your airline support desk on arrival at the airport. Call + 91-8922262000 for assistance
Documents & essentials
Carry your ID, boarding pass, and any required medical or device documents in your cabin bag for easy access during travel.
Packing Tips
Confirm mobility aid and medical device requirements with your airline before travel and carry all medications and related documents in your cabin bag.
Plan Your time
DGCA guidelines recommend passengers requiring special assistance report to the airport with sufficient advance time. Aim for at least 3 hours before departure.
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Getting to the Airport
How to get to the airport
Reach the airport using taxis, app-based rides, or public transport services.
Drop-off zones available near terminal entry
Accessible Drop-Off
If someone is dropping you off, designated drop-off zones are available near the terminal entrance for passengers requiring assistance.
Entering the Terminal
A staffed entry gate is always available, and if pre-arranged, airport staff can assist you from the terminal entrance through to the gate.
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At The Airport - Before Security
Check-in
A dedicated assistance check-in counter is available for wheelchair support, priority baggage handling, and seating assistance, with most manual wheelchairs allowed up to the aircraft door subject to airline confirmation.
Security
CISF provides accessible screening for passengers with mobility aids or medical devices, including alternative and private screening options on request.
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At The Airport - After Security
Dining & Shopping
Lounges
Passenger Assistance
Step-free access, accessible restrooms, medical support, and passenger assistance facilities are available throughout the terminal for a more comfortable journey. Call + 91-8922262000 for assistance
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Boarding Your Flight
Getting to your Gate
If you’ve opted for assistance, wheelchair and buggy transfers to your gate are arranged after security.
Mobility Assistance
Wheelchairs and mobility assistance remain available until boarding, subject to airline procedures. Call + 91-8922262000 for assistance
Boarding the flight
Under DGCA guidelines, passengers requiring assistance are boarded before the general call and deplaned last, with support available throughout the journey.
Have a smooth and comfortable journey through Alluri Sitarama Raju International Airport (Vizag).
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